PRIVACY POLICy

GENERAL INFORMATION

At TLAKO GmbH, we take data protection very seriously and process your data only as permitted by the applicable laws.

Personal data is understood to be any information that refers to an identified or identifiable person.

The customer data generated during order processing is used for the necessary purpose for the proper provision of services and internal market purposes.

GENERAL PRINCIPLES

Processing personal data: Primarily, we process data that we collect through our website and its online shop to fulfill the ordering process.

Retention period: We store personal data only for as long as is necessary to fulfill the individual purposes for which the data was collected.

 

Data security: Our website uses SSL (secure socket layer) combined with the highest encryption level supported by your browser.

INDIVIDUAL DATA PROCESSING ACTIVITIES

Functioning of the website and creating log files: When visiting the website and the online shop, the Internet service provider automatically collects information in “server log files” that your browser shares with us. These include:

  • Browser type and version
  • Operating system
  • User’s Internet service provider
  • Hostname and connected device
  • Date and time of server access
  • User’s IP address
  • Referrer URL (webpage visited before)
  • Login Status

This data cannot be attributed to a particular person and will not merge with data from other sources. This data aims to guarantee the proper functioning of our website and to secure our IT systems.

Use of cookies: Our website uses cookies. Cookies are text files stored in your device’s operating system via your browser whenever you visit our website.

Cookies allow us to make our website more user-friendly. By storing cookies on your device, we can identify your browser when you revisit our site. Allowing us to save specific settings (e.g. language preference, login information, form data, contents of the shopping basket), preventing you from having to enter this information again the next time you visit our website.

These cookies are stored on your device. Therefore, allowing you to have complete control over the use of the cookies. You can delete them or disable them by changing your browser settings.

In addition, when visitors write comments on the website, we collect the data displayed in the comment form and the IP address and user agent string to identify the browser to support spam detection.

Registering a customer account: When creating a customer account on our website, we collect the necessary data to fulfill an order (name, address, date of birth, e-mail address, telephone number, and password).

In addition, we may also send specific information about promotions, products, and events to the e-mail address provided. You can stop receiving future e-mails at any time by clicking the “unsubscribe” option in the footer of an e-mail you have received.

Customer and order data usage: When you place an order via our website, we collect the necessary data for processing the order (i.e. name, address, e-mail address, method of payment, contents of the shopping basket, delivery details, and, if applicable, vouchers, mobile phone number, and delivery address).

We treat your data as confidential, only forwarding them to third parties involved in the purpose of executing the order (e.g. shipping company). We must provide your data to the relevant financial services provider with your payment details for payment purposes.

We use Safer Pay (Acquirer) and Datatrans (PSP) as the payment interfaces in our online shop.

 All the usual payment methods (list) can be processed via the Saferpay e-payment platform interface. Saferpay by SIX Payment Services is based in Zurich. Your data is forwarded to SIX Payment Services as part of the payment process. Saferpay meets all the common security standards, particularly the Payment Card Industry Data Security Standard (PCI DSS). More information on the privacy policy of SIX Payment Services at https://www.six-payment-services.com/en/services/legal/privacy-statement.html#country=ch.

All the usual payment methods can be processed via the interface of the Datatrans e-payment platform which is supplied by Datatrans AG in Zurich. Your data is forwarded to Datatrans AG as part of the payment process. Datatrans meets all the common security standards, in particular the Payment Card Industry Data Security Standard (PCI DSS). For more information please refer to the Datatrans AG privacy policy at https://www.datatrans.ch/en/privacy-policy/.

If you make payment through PayPal we send your payment details to PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) as part of the payment process. Paypal reserves the right to perform a credit assessment. Paypal uses the result of the credit assessment with regard to the statistical probability of payment default to decide whether to make the payment method available. The credit assessment may contain probability scores that are based on recognized mathematical and statistical processes. You can find other data privacy-related information in the PayPal privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Newsletters: You can sign up for a free newsletter via our website. In this case, the data that you enter in the subscription form is transmitted to us. We store the following information for newsletter dispatch purposes: your gender, first name, last name, e-mail address, and preferred language. Your registration for our newsletter is not complete until you confirm your e-mail address via a link provided in an e-mail that is sent to you.

Changes: We are entitled to change this Privacy Policy at any time without prior announcement. The version published on our website applies at all times.

In the event of contradictions between the English, German, and/or French texts, the English version shall be authoritative.